About us

Our Commitment to You

We believe your life matters. ELMS Health Solutions is a person-centred business that is dedicated to providing high quality homecare services.

Our aim is to grow to be the market leader across the UK. Our commitment to delivering the services you want, how you want them, in the comfort of your own home is our priority.

What makes our home care services different?

Simply, that we put you, the customer first. Our aim is to provide the standard of care that we would want for our own families. This means valuing the unique qualities of each customer and seeing the whole person, not just a list of care needs.

Our services are flexible and respond to your changing priorities and needs. We work together with families to keep our customers in control of their own care as far as they are able. That's why we always listen carefully to what you tell us about how you want to receive your care and support.

We keep in regular contact, so that you get to know the team at your local community. Building a relationship that you can trust and rely upon is central to how we manage our business.

Our compliments concerns and complaints procedure.

ELMS Health Solutions welcomes all of your feedback because this helps us to improve our services. We have an open procedure for managing any concerns and complaints. All of our homecare customers receive a copy of our procedure when the service starts. We want to make sure that that you are in no doubt about how to voice any concerns that may arise or to give us any positive feedback.

Confirming the quality of our homecare service

The care supervisors from your local community will regularly check that you are satisfied with the services that you receive from us. We share this information with the national regulator for homecare services. There is a national regulator in each of the four countries of the United Kingdom. These statutory bodies have responsibility for making sure homecare services meet the requirements of the law and meet fundamental standards of quality and safety. Each regulator carries out periodic inspections to check our services. As part of these checks they may directly ask our customers for feedback.

We are also members of the United Kingdom Home Care Association, the organisation that helps home care agencies to achieve high standards of care and support.

We Welcome Diversity

Our aim is to delight our customers by providing the very best homecare services. We are proud to serve customers from all walks of life. So we want staff who reflect this great diversity.
We encourage applications from men and women of all ages, representing different ethnic groups and with different religious beliefs.

We carefully select our homecare staff based solely upon their suitability for the post. It is important that they understand the needs of our customers and have the dedication and ability to perform the job well.

ELMS Health Solutions promotes anti-discriminatory practice throughout the recruitment process as we strive to become an employer of choice.

Community Engagement

ELMS Health Solutions works with people in the care sector by supporting staff to develop their careers in social care.

ELMS Health Solutions Leadership team has defined strategies and processes by which they work with community benefit organisations and individuals build ongoing, permanent relationships for the purpose of applying a collective vision for the benefit of a community.